Support
Support for TanTrack and SalonDesk
Our support team is in the United States, works on our own software, and can usually solve a front-desk problem while you're still on the phone. If your salon is down, call — don't email.
Support hours
| Monday–Friday | 8:00 AM – 7:00 PM CT |
| Saturday | 8:00 AM – 12:00 PM CT |
| Sunday | Closed |
| Emergency (Mon–Fri) | 5:00 PM – 7:00 PM CT |
Product help
Where to go next
Before you call
A few things that speed up almost every support call:
- Your salon name and the phone number on the account
- Which product and version you're running
- What you were doing when the problem happened, in order
- Whether it's one workstation or all of them
- The exact wording of any error — a photo of the screen is perfect
Common questions
Do I need a support agreement to get help?
Software updates and technical support are included for salons with an active support agreement. Call us at 972-818-4900 if you're not sure about your status.
Do you support older versions?
We keep salons running. If you're on an older version, call us — we'd rather update you than leave you stuck.
Can you convert my data from another salon software?
Yes. We run a test conversion first so you can check the reports, then schedule the final conversion — usually about an hour of downtime.
Is support outsourced?
No. Support is handled in-house by our own staff in the United States.